Privacy Policy
Privacy Policy
This Privacy Policy constitutes an electronic record as defined under the Information Technology Act, 2000 and rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.
At Nine Hill Stay (Prop.), owner of the website www.villasinudaipur.co.in, we highly value the trust placed in us by visitors and users of our services. Protecting your privacy and personal information is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website and services. By using our website or services, you expressly consent to our handling of your personal data as described herein.
Information We Collect
Personal Information You Provide
When you make reservations or use our services, we collect personal information necessary to fulfill your booking and communication, which may include:
– Name, gender, phone number, and email address
– Contact and billing addresses
– Payment information, including bank account and credit/debit card details, processed securely by third-party payment gateways
– Other information you voluntarily provide for your stay, such as preferences or special requirements
Automatically Collected Information
We collect certain technical data about your use of our website to improve our services, including:
– IP address and geographic location
– Browser and device information
– Website usage data and traffic patterns
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze web traffic, measure the effectiveness of promotions, and personalize content. Most cookies are session-based and deleted after use. You may disable cookies in your browser, but some website features may be affected.
Purpose and Legal Basis for Data Processing
Your personal data is collected and processed primarily to:
– Fulfill your reservations and provide accommodation and related services
– Communicate essential information regarding your booking and our services
– Improve and personalize your experience on our website
– Comply with legal and tax obligations under Indian law
– Prevent fraud and unauthorized use of our services
– Send you marketing communications and offers (only with your consent, where applicable)
For residents in India, processing is based on contractual necessity (to fulfill bookings) and/or your consent when required by law.
Data Retention
We retain your personal data only as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Typically, reservation and payment data are retained for a minimum of 7 years for tax and regulatory compliance.
Disclosure of Your Information
We may share your personal data with trusted third parties only to the extent necessary to provide services, such as:
– Payment processors and financial institutions
– Accommodation providers and property managers
– Travel agencies and online travel platforms (e.g., Airbnb, MakeMyTrip)
– Government, tax, and regulatory authorities as required by law
– Service providers performing functions on our behalf under confidentiality agreements
We do not sell or rent your personal information to third parties.
Your Rights
You have the right to:
– Access and receive a copy of your personal data
– Request correction or updating of inaccurate information
– Request deletion of your data, subject to legal and contractual limitations
– Object to processing or request restriction of your data use
– Withdraw consent where processing is based on consent
– Lodge complaints with supervisory authorities in India if you believe your data protection rights are violated
To exercise your rights, please contact us at operations@villasinudaipur.co.in
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction, including encryption during data transmission. Access to your personal data is restricted to authorized personnel bound by confidentiality obligations.
International Data Transfers
If your personal data is transferred outside India (for example, to hosting or service providers), we ensure appropriate safeguards are in place to protect your information pursuant to applicable laws.
Children’s Privacy
Our services are not directed to individuals under 18 years old. We do not knowingly collect personal data from minors without parental consent. Minors may only use our services when accompanied by a parent or legal guardian.
Links to Other Websites
Our website may contain links to third-party sites not operated by us. This policy does not cover those sites, and we are not responsible for their privacy practices. We advise reviewing their respective privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time without prior notice. Changes will be posted on this page with the effective date updated. Please review this policy periodically.
Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact:
Grievance Officer
Nine Hill Stay
Email: operations@villasinudaipur.co.in
Office Address: Office No 401, Murdiya Tower, 80 Feet Road, Near Orbit Resort, Shobhagpura, Udaipur, Rajasthan – 313001
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
